Return & Refund Policy
Effective Date: [Insert Date]
At Tece Glass Cup Company, we are committed to delivering high-quality glass cup products to our global B2B clients. Due to the nature of our business — especially custom-made and bulk orders — our return and refund policy is designed to be clear, fair, and business-friendly.
1. Custom Orders – No Standard Returns
Most of our products are custom-designed or made-to-order based on your specifications (e.g., logo printing, shape, color, packaging). As such, we do not accept returns or refunds for reasons such as change of mind, design changes after production, or incorrect specifications provided by the buyer.
2. Damaged or Defective Products
If you receive products that are damaged during shipping or have clear manufacturing defects, you are eligible for a refund or replacement, under the following conditions:
You must:
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Notify us within 7 days of receiving the goods
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Provide clear photo or video evidence of the damaged or defective items
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Retain the packaging and product for inspection (if required)
After review, we will:
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Offer free replacements, or
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Issue a partial or full refund, depending on the situation
3. Shortages or Wrong Items
If the quantity delivered does not match the invoice or product specification:
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Notify us within 7 days of delivery
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Provide a packing photo or unboxing video if possible
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We will investigate and either ship the missing items or issue a refund
4. Return Shipping Responsibility
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In most cases, returns are not required for damaged or defective items (we will resolve the issue based on photo proof)
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If a return is approved (in rare circumstances), the return shipping cost will be discussed case-by-case
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Tece will not cover return costs unless the issue is clearly due to our fault
5. Cancellation Policy
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Orders can be cancelled only before production begins
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Once production has started, cancellation is not possible for custom or bulk orders
6. How to Start a Return or Claim
Please contact our customer service team with you
7. Tece’s Commitment
We are a responsible glassware manufacturer and supplier. While custom products cannot be returned in a traditional retail sense, we strive to resolve any problems swiftly and professionally to protect your business interests.