1. What types of glass cups do you manufacture?
We specialize in manufacturing a wide range of glass cups, including:
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Custom Glass Cups (with logos, designs, and personalized features)
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Wholesale Glass Cups (for bulk orders)
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Glass Tumblers, Mugs, and Drinking Glasses
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Decorative Glass Cups (for premium or gift packaging)
All our products can be customized to meet your specific needs.
2. How do I place an order with Tece Glass Cup Company?
To place an order, follow these steps:
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Browse our product catalog or send an inquiry to us for specific product details.
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Submit your custom design (if applicable) including logos, text, and preferred specifications.
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We will send you a quote and estimated production timeline.
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Once you confirm the order, we will require a 30% deposit to begin production.
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The remaining 70% balance is due before shipment.
For large or custom orders, we may offer pre-production samples for your approval.
3. Can I customize my glass cups with my logo or design?
Yes! Customization is one of our specialties. You can provide your logo, artwork, or design to be printed, etched, or engraved on your glass cups. We can work with various printing techniques, including screen printing, UV printing, and sandblasting.
Please note that design fees and minimum order quantities may apply.
4. What is your minimum order quantity (MOQ)?
Our minimum order quantity (MOQ) depends on the type of glass cup you are ordering and the level of customization required. Generally:
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For standard wholesale products, the MOQ is 500 units per design.
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For custom products, the MOQ is 1,000 units, though this may vary depending on the design complexity.
We encourage you to contact us with your specific requirements, and we will provide a customized quote.
5. What are your payment terms?
Our standard payment terms are:
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30% deposit before production to secure the order.
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70% balance before shipment.
We accept payments via bank transfer (T/T), PayPal (for smaller orders), and L/C (for larger orders).
Please note that the buyer is responsible for any bank fees or charges incurred during the transaction.
6. What is your production and delivery time?
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Production time for custom glass cups typically ranges from 15 to 30 working days, depending on the complexity of the order.
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Shipping time varies based on the destination and shipping method:
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By sea: Approximately 15 to 30 days (depending on port of destination)
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By air: Approximately 5 to 7 days
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We will provide you with a precise timeline upon order confirmation.
7. Can I return or exchange custom glass cups?
Due to the custom nature of our products, we do not accept returns or exchanges unless the products are damaged during shipping or contain manufacturing defects. In such cases, please contact us within 7 days of delivery, and we will work with you to resolve the issue, either through replacement or a partial/full refund.
For more details, refer to our Return & Refund Policy.
8. How do I know if my custom design will work?
Before proceeding with mass production, we offer a pre-production sample for custom orders. This allows you to verify the quality of the design and product before full-scale production begins. The sample will be sent for your approval, and only after your confirmation will we proceed with the full order.
9. How do I contact customer service?
You can reach our customer service team via the following methods:
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Email: [Insert email address]
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Phone: [Insert phone number]
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Online Inquiry Form: Available on our website’s contact page
Our team is ready to assist you with any inquiries, from product information to order assistance.
10. Do you offer samples before placing an order?
Yes, we offer samples upon request. Sample charges will apply, and we will send you the exact product or a similar item for review. The sample cost is typically refundable upon placing a bulk order, depending on the size of the order.
11. What shipping methods do you offer?
We offer various shipping methods based on your needs and order size:
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By Sea (most cost-effective for bulk orders)
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By Air (faster but more expensive)
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Express Shipping (for small orders, via couriers like DHL, FedEx, etc.)
The shipping method will be discussed and agreed upon before order confirmation.
12. Do you offer wholesale pricing?
Yes! We provide competitive wholesale pricing for bulk orders. The pricing depends on the quantity, customization level, and shipping method. For a personalized quote, please contact us with your order details, and our sales team will get back to you with an offer.
13. Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number. You can use this number to track the status of your shipment via the carrier’s website.
14. Do you accept international orders?
Yes, we accept international orders and ship to most countries around the world. Please note that international orders may incur additional customs duties or taxes, which are the responsibility of the buyer.